STD Bank cheats their own customers

BB?B?BA cheque accnt i hadnt used in 2014 built up bank charges to over R2000 was handed to an agency called R.daly.A consultant at the raisethorpe brnch, reduced the amt to R400,i immediately made a cash deposit & settled the accnt,i asked the consultant to close the account, she told me she was unable to do so as the accnt had been handed over to the agency & only they could close it,i called the agency who was of no help either.Now the cheque accnt had again accumulated bank charges and i was not informed nor receive statements,i realised this when munnik and basson emailed me stating i owe money,i spoke to the agents stating i would come in to sort it & try get a reduction with the bank,asit was not my. fault nobody would help me close the accnt nor was i informed of accumulating charges which i could have paid b4 it grew to such a sum. I planned to come to the bank after i got paid on the 15th sept, get a reduction and settle&close the accnt, But b4 i could,on 16 sept R2913.63 was transferred out of my access accnt without my permission to settle the cheque accnt amnt,i was not checked with as to if i could afford the lump sum. After 15yrs i will be changing banks. So cheated!