Std Bank Case No. *** & Absa case no 316792

on 30.11.2015 I used my STD bank card at an ABSA ATM at Greenstone Mall, Edenvale, I transferred R 1000.00 from my current account to my wallet ...did a balance enquiry but the R 1000.00 was no where to be found, tried to access my wallet but there was no option to do that, after several calls to STD Bank and ABSA..no one seems to know were the R1000.00 went to?...I got to the STd bank branch in Greenstone, logged a call, consultant accompanied me to ABSA and logeed a call there as well, turn around time was till the 05.01.2016...07.01.2016 received an SMS from STD bank stating the case has been resolved, phoned the call centre and was asked todo the same things I was told previously by other consultants that was misleading, called STD bank Greenstone on 08.01.2016, was told the call was incorrectly logged the first time and a second call was logged, and the status is \security check done"....!@#$!!??..STD lady advised that I should call ABSA since the transfer was done at their machine and maybe the R 1000 must be sittinfg in a suspense acc."