Std bank canal walk home affairs disgusting

A few months ago I opened account for the sole purpose of applying for an ID card. I haved tried booking an appointment since I have opened an account with no success So today I decided to take a ride throught to Canal Walk a.the way from Muizenburg because std bank home affairs canal walk just dont answer their phone.

I stood in the que for 30mins only.for a guy to tell me that if i want a booking i have to back in the morning at 9am i explained to him that i am from Muizenburg and its quite a drive. He was not interested in assisting at all and was pretty rude. Is this the kind of staff you employ? Absolutely false advertising on standard banks behalf. I opened an unnecessary account with loads of promuses at all TOTALLY DISGUSTED AND WANT TO CLOSE MY ACCOUNT but no surprise it does not hive you that option on the app