NT
Nadia T

1 reviews | Active since May 2023

19 May 2023, 07:57

Std bank bond acc homeloans manager

Good day,

I need to speak to Std bank homeloans manager. I am getting no joy out off the call centre extremely terrible service.

0
Replies (46)
Standard Bank
Standard Bank's reply19 May 2023, 08:02
Official
Good Day Nadia 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in the private reply box in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

KInd Regards 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply19 May 2023, 08:28
Official
Good Day Nadia 

Thank you for the background story.

Please send us your ID number so we can investigate.

Warm Regards 
Standard Bank Hello Peter Team
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NT
Nadia T's update19 May 2023, 08:31
Reviewer Update
The Bond Acc is B19635/2011 New Owner Kabinda


My Id ***
I need this information asap today.
Standard Bank
Standard Bank's reply19 May 2023, 08:37
Official
Good Day 

Thank you for the details.

Our consultants will call you.

Warm Regards 
Standard Bank Hello Peter Team
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NT
Nadia T's update19 May 2023, 08:40
Reviewer Update
I want the Manager of the homeloan department to call me not a consultant
Standard Bank
Standard Bank's reply19 May 2023, 08:43
Official
Good Day 

We will get back to you as soon as possible.

Kind Regards 
Standard Bank Hello Peter Team
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NT
Nadia T's update19 May 2023, 08:53
Reviewer Update
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Standard Bank
Standard Bank's reply19 May 2023, 09:15
Official
Good Day

Thank you for the contact details.

Warm Regards 
Standard Bank Hello Peter Team
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NT
Nadia T's update19 May 2023, 09:22
Reviewer Update
I said no consultant.
i need the Manager but a consultant phoned me.
Now he must speak to his manager.
all i want to know is the bond acc with you??? How difficult is this i dont need client information i have that.
Dont waste my time. Please
Standard Bank
Standard Bank's reply19 May 2023, 09:51
Official
Good Day Nadia 

Please note that we are unable to divulge any information to third party .

Kindly do an inquiry with your previous Home Loan provider. 

Kind Regards
Standard Bank Hello Peter Team
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NT
Nadia T's update19 May 2023, 09:56
Reviewer Update
Third party my Name is on here
Standard Bank
Standard Bank's reply19 May 2023, 10:06
Official
Good Day Nadia 

Thank you for talking our call.

Please note that we are unable to divulge any information to any third party.

Kindly do an inquiry with your previous Home Loan Provider.

Warm Regards 
Standard Bank Hello Peter Team 
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NT
Nadia T's update19 May 2023, 10:46
Reviewer Update
I never took your call.
Standard Bank
Standard Bank's reply19 May 2023, 11:13
Official
Hi Nadia

Thank you for getting back to us. We will follow up and get back to you.

Regards
Warm Regards 
Standard Bank Hello Peter Team 
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NT
Nadia T's update19 May 2023, 11:20
Reviewer Update
There is possible ***** going on here i need this for attorney
Standard Bank
Standard Bank's reply19 May 2023, 11:22
Official
Hi Nadia

Out team will get back to you.

Regards
Warm Regards 
Standard Bank Hello Peter Team 
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NT
Nadia T's update20 May 2023, 11:41
Reviewer Update
Good day,

I was assisted yesterday can someone let me know if my email was received no confirmation from your side that it was received.
Standard Bank
Standard Bank's reply20 May 2023, 13:10
Official
Hi Nadia

We will follow up and get back to you.

Regards
Warm Regards 
Standard Bank Hello Peter Team 
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NT
Nadia T's update20 May 2023, 13:13
Reviewer Update
Thank you
Standard Bank
Standard Bank's reply20 May 2023, 16:44
Official
Hi Nadia

You're Welcome.

Regards
Warm Regards 
Standard Bank Hello Peter Team 
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NT
Nadia T's update22 May 2023, 16:16
Reviewer Update
And Std bank gets the Award for shrucking ***** off.
You could have handel this way better.



Yes ***** all the documents was send to them but all i get

Good Day Nadia

We hope you are well.

Please note I have consulted with my team leaders and they have advised that we are not able to provide the below information .

They cant they wont what?
They dont have it??
So i apparently we passed away on paper.
It looks like insurance was claimed to ***** my property under my nose.
Due to Auction.
Alll l am asking is the new owners loan with you??
because ther is allot off ***** on the titel deed.
I am not even the previous owner on the titel deed but i bought the property with my husband.
This screams BIGGGGGGGGGGG
*****ulent transfer with your
Name as a scapegoat
Thanx for the extremely poor answer

Standard Bank
Standard Bank's reply22 May 2023, 16:25
Official
Good day Nadia 

We sincerely apologize for the inconvenience caused.

We will request our team to have a look into this matter and provide feedback to you.

Have a great day further

Standard Bank Help Centre
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NT
Nadia T's update22 May 2023, 16:31
Reviewer Update
How can you holt a ***** investigation
It doesn't make sense i am not acusing Std Bank i am pointing a mistake out to you
This is a big problem
I need Yes or No


Standard Bank
Standard Bank's reply22 May 2023, 16:44
Official
Good day Nadia

We have requested our team to look into this matter.

 We will be in touch with further feedback.

Kind regards

Standard Bank Help Centre
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NT
Nadia T's update23 May 2023, 08:04
Reviewer Update
Good day,

The new owner transferred my Old bond accounts on his name on the titel deed
Can i email the proof.
I am crying out for help.

This is *****.

Standard Bank
Standard Bank's reply23 May 2023, 08:30
Official
Dear Nadia

We have requested urgent feedback on this matter from our Home Loans team.

Our team will provide feedback, kindly await a call from the team. 

Kind Regards
Standard Bank Help Centre
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NT
Nadia T's update23 May 2023, 11:11
Reviewer Update
Thank you
Standard Bank
Standard Bank's reply23 May 2023, 12:03
Official
Hi Nadia

We have advised our agents to look into this matter and provide you with feedback. 

Warm regards
Standard Bank Help Centre
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NT
Nadia T's update23 May 2023, 12:05
Reviewer Update
Good day

Awaiting Thank you
Standard Bank
Standard Bank's reply23 May 2023, 13:39
Official
Hi Nadia

You're welcome.

Warm regards
Standard Bank Help Centre
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NT
Nadia T's update23 May 2023, 14:13
Reviewer Update
Good day,

Wil i get feedback today?
No one has contacted me
The bank closes at 15:30 please advice
Standard Bank
Standard Bank's reply23 May 2023, 17:22
Official
Hi Nadia

Our team will contact you.

Warm regards
Standard Bank Help Centre
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NT
Nadia T's update23 May 2023, 21:09
Reviewer Update
Good day,

I also need your
Titel deed department to contact me
***
I have a copy of the deed.

Lots of *****elent people activities
On this deed. (Microfilm) missing in action

I am being send from pillar to post.
Deeds office cant help me
Std Bank on the deed is the Bondholder.
So refferd back to you.

I am not trying to be difficult but to have died on paper seems really suspicious.
This whole thing is a big mess.



Standard Bank
Standard Bank's reply24 May 2023, 07:39
Official
Dear Nadia

Kindly be advised that we have sent your request to our Home loans investigators. 

We will provide you with feedback once matter is concluded. 

Kind Regards
Standard Bank Help Centre
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NT
Nadia T's update24 May 2023, 10:06
Reviewer Update
Good day,

Noted.
Standard Bank
Standard Bank's reply24 May 2023, 13:07
Official
Hi Nadia

Thank you.

Kind Regards
Standard Bank Help Centre
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NT
Nadia T's update25 May 2023, 12:38
Reviewer Update
Good day,

Can someone communicate with me ?

Standard Bank
Standard Bank's reply25 May 2023, 13:05
Official
Hi Nadia

Thank you for posting your comments. 

Your matter was escalated accordingly.  We will revert to you as soon as possible. 

Kind Regards
Standard Bank Help Centre
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NT
Nadia T's update25 May 2023, 15:23
Reviewer Update
Good day,
While i am waiting for feedback on this
On Day 5 of investigation.

Please send me contact information of Head office Homeloans department.I need to send a letter in due course.Management of Homeloans department.
Regards Gavin & Nadia Du Toit
Standard Bank
Standard Bank's reply25 May 2023, 15:47
Official
Good day Nadia

We have requested our Leadership team to contact you.

Please be on the look out for our call.

Thank you

 
Kind Regards
Standard Bank Help Centre
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NT
Nadia T's update26 May 2023, 08:57
Reviewer Update
Good day,

Noted waiting.

Regards Nadia

Standard Bank
Standard Bank's reply26 May 2023, 09:02
Official
Hi Nadia

Thank you. 

Regards
Standard Bank Help Centre
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NT
Nadia T's update26 May 2023, 12:24
Reviewer Update
Good day

Awaiting call not sure have a miss call
Standard Bank
Standard Bank's reply26 May 2023, 13:41
Official
Hello Nadia

Thank you for getting back to us, we have sent an enquiry with our Management team. 

We will request the team to get back to you. 

Kind Regards
Standard Bank Help Centre
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NT
Nadia T's update26 May 2023, 13:47
Reviewer Update
Thank you Std Bank for bullying me.
Apparently its ok to pass away on Paper so long as you are alive at the deeds office its also ok for the new owner to ***** my old bond accounts as his own.
Its also ok for my name to be completely taken out of the titel deed nice Job
Pathetic service from you all
An the best part is you left me for 6days pretending you are investigating but not
*****elent Bond Account Complaint

STD Bank
Standard Bank
Standard Bank's reply26 May 2023, 14:05
Official
Dear Nadia

Thank you for taking the time to speak to me. As mentioned by Gorden, we are unable to confirm any details or accounts relating to our clients due to the confidentiality of customer information and POPI Act. If you need to confirm whether a death claim was processed by ABSA, you may contact them directly or approach any Home-Affairs office to confirm whether they have recorded you as deceased. If Home-Affairs do not have you recorded as deceased, no death claim was processed using your details.  If you require any other form of assistance from us, please do not hesitate to let us know. 

Kind Regards
Standard Bank Help Centre
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