MB
Mahommed B

1 reviews | Active since Dec 2010

10 Apr 2016, 09:31

Std Bank Autoshare Invest

Despite several complaints to Auto Share Invest with respect to the non functionality of their services with respect to adjusting the future recurrences of payments online this online service has not been rectified<br> <br> The online consultant himself had mentioned that Std Bank IT division has not been able to rectify the service for several months. Why offer a service which you cant deliver on

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Replies (3)
Standard Bank
Standard Bank's reply11 Apr 2016, 12:02
Official
Hello mbobat,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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MB
Mahommed B's update25 May 2016, 12:34
Reviewer Update
Dear Mr Complaint Resolution Centre It has been 6 weeks now and the issue on the Auto Share Invest is still not resolved on your website. I still cannot amend my payment months for future transactions Thank you
Standard Bank
Standard Bank's reply26 May 2016, 07:06
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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