Std Bank and their counterparts "Revolving Rew"

Item: Standard Bank
Rating: 5
Author: Nompumelelo C

I have just received a **** sms from unknown sender saying

"Your Panic SOS R117,5 debit will run 15 November 2019, sold by Revolving Rew. *** ref STEROHIGH5REVOLVR***. Respond for help"

I have not subscribed for any of these, I don't even take any new products from Std Bank that I bank with. To my surprise when I call Std Bank ***** line, the gentleman tells me that they are unable to block this until it happens and I can only reverse it once these ******* have debited my account. What is the use of trusting Std Bank if they just let any person to have an access to our critical information. I have not given anyone any consent to debit my account. This is sickening, just when I thought your firewall is functioning since the R99 debit orders have stopped for a while. Please be sure that should this happen, I am not liable for any additional charges. Your IT Security division is so incompetence to let things like these happen. I AM VERY FURIOUS with the way this is being handled.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

06 Nov 2019, 04:08

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply06 Nov 2019, 04:08

Official

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's replyOfficial

13 Nov 2019, 10:28

Dear Nompumelelo

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Standard Bank's reply13 Nov 2019, 10:28

Official

Nompumelelo C's updateReviewer Update

15 Nov 2019, 08:39

Clearly you cannot protect your clients even when we alert you prior to the incident????????

I'm not interested in this long essay you always come back with. This is again so obvious that Standard Bank works together with these ******** if it is not Std Bank itself.

Standard Bank: Debit Order R117.50 STERO HIGH***15; from ***. 2019-11-15 Query?***

I am so annoyed with your services

Nompumelelo C's update15 Nov 2019, 08:39

Reviewer Update

Clearly you cannot protect your clients even when we alert you prior to the incident????????

I'm not interested in this long essay you always come back with. This is again so obvious that Standard Bank works together with these ******** if it is not Std Bank itself.

Standard Bank: Debit Order R117.50 STERO HIGH***15; from ***. 2019-11-15 Query?***

I am so annoyed with your services