AM
Amy M
1 reviews | Active since Jan 2019
31 Jan 2019, 17:28
STD bank abysmal
Lenasia Trade Route
The ATMs at Trade Route mall NEVER work ,
especially over month end when it’s the busiest
And they DONT Bother fixing the atms Mostly ONE atm is able to do a deposit The others spit out all the cash NO matter how old or new the notes are
They charge ridiculous amounts for over the counter Deposits
Really frustrating for us standing in the ques for HOURS with our bags and money , Totally unsafe and really frustrating ...
Staff is of NO help at ALL They acknowledge NOTHING and make NO changes for improvement
Thanks . Amy
Helpful (0)
Replies (3)0
Replies (3)AM
Amy M's updateReviewer Update
31 Jan 2019, 17:30The security guard during workin hours is more helpful than the staff !
Really pathetic service because we are from Lenasia and surrounding areas !
AM
Amy M's update31 Jan 2019, 17:30
Reviewer Update
The security guard during workin hours is more helpful than the staff !
Really pathetic service because we are from Lenasia and surrounding areas !
Standard Bank's replyOfficial
31 Jan 2019, 22:53 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply31 Jan 2019, 22:53
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
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Standard Bank's replyOfficial
08 Feb 2019, 11:10Dear Amy Malory
Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply08 Feb 2019, 11:10
Official
Dear Amy Malory
Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***