Std bank

Standard bank in west street Durban is by far the worst branch n bank to deal with. My son entered a correct pin several times and it declined saying incorrect pin, we went to the branch on Monday morn to be told by Adam Nelson that std bank cannot assist us because my son was using a certified copy of his ID n an affidavit. Thank no other branch would b able to assist as he had almost a month to go do a new ID.. std bank automatically locked his acc, cell phone banking n internet banking so we had no access to any funds accept a local space shop that we could tap n pay.. this just don't make sense..we called the call centre and out of thousands of calls only one young lady, Lesogo in the general enquiries I think apologized n sympathized with us while explaining the std bank procedures n protocols. I appreciate her help as she told us exactly wat to do. As for Mr Adam Nelson, I don't think he should work with people, he is not helpful, does not greet, very very rude and untidy.. I'm so sorry but I wil be taking my son out of std bank and moving to capitec.. u don't need ur ID to go into a capitec branch n maybe std bank needs to move with the times n invest such advanced technology..until then.. thank you.