CB
Claire B
1 reviews | Active since Jan 2019
19 Sept 2019, 08:18
STB does not abide by its undertaking
Specially opened a Standard Bank account so would receive a concession on my home loan interest rate. This was not processed so despite my new STB account, no concession. I have asked multiple times what has happened and how this will be fixed but no reply. Not great experience sadly.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Sept 2019, 11:34Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply20 Sept 2019, 11:34
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
20 Sept 2019, 15:40Dear Claire Bestbier
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Sept 2019, 15:40
Official
Dear Claire Bestbier
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
CB
Claire B's updateReviewer Update
20 Sept 2019, 15:41Update: STB has advised my concession was granted. So, STB does abide by their undertakings, they just struggle to communicate timeously.
CB
Claire B's update20 Sept 2019, 15:41
Reviewer Update
Update: STB has advised my concession was granted. So, STB does abide by their undertakings, they just struggle to communicate timeously.