STB banker, account closure and STB mall of the South

I opened an account with STB after they promised to reduce my rate, the process was smooth thanks to Lucinda. Subsequently I app**** for my smart card ID and by the way I moved all my debit orders to STB account, I got an sms stating that my card is ready for collection this was on 28/10/2022, cool!..

I also receive an e-mail and bank statement, I constantly get sms congratulating me for joining the blue fam, I made time and went to the branch (MOTS)on the 18/11/2022 for fetch my card, to my surprise my card was returned and my account was closed on the 03/11/2022 and I wasn’t informed about this, my banker has never introduced herself her name is Venessa from Tshwane city, she had enough time to inform let alone introduce herself and she didn’t, we are already starting on the wrong foot and such terrible service from so called prestigious bank is appalling.

The reason for my account to be closed is due to the picture of the smart and green book ID is not the same, which is expected, I used my green book ID to open my account I guess the system picked up my smart card after I went to the home affairs to create one.

My debit orders go off on the 25th so at this point I am not sure where I’m going to get my salary and where are my debit orders going to go off.

I must say from where I am standing Standard bank from Mall of the South are trying, Nompumelelo and her manager tried to contact most of the people including my banker with no success, They followed up with me on the 21/11/2022, so now let’s wait and see how the resolve this before 25/11/2022, I also need to mention that there are so many gaps internally, change is inevitable but it must leave so many gaps and it's quiet frustrating.