Staying online for 35 Minutes without asistance

It is very frustrating when you have a problem and the one service provider you depend on cant even help you. We trust you enough to keep our money with you but the service been provided is disgusting. I was online with a call center agent that was more than willing to help but she could due to that what is on the internet and what the call center agents are trained on is completely different. I tried to reset my password and i experienced one of the longest calls I've ever been on...obviously at my expense.<br> <br> The bank should realize now that customers make the business and without us you'll are nothing. I get transferred to the specialists and you know what, it more than a joke, i even went out to the gentlemen's room and came back and i still heard that boring music they playing us whilst holding.<br> <br> I don't know how does such a service get an award on the Sunday Times for Top Brand, i honestly don't.<br> <br> Furthermore, i went into a branch to get my number changed on the system and you know what? that didn't happen. How will i help myself if you not helping me?<br> <br> Then we moving forward? pshhhh