STAY AWAY. No one working at call centre!

HOW?!!!!!!! How is it possible to hold more than an hour without talking to someone????? And yes I have the screenshots to prove it. I actually have a business to run and need to be able to use my phone for my own calls and who has this amount of time to spend just sitting and waiting for NO ONE to answer? I eventually hung up or will you pay for the sales I've lost because I had to keep the **** tone playing? It's absolutely ridiculous, just like this bank is! I now assume that you will pay the full amount on my deseased aunt's credit card account. You are hereby legally notified that numerous attempts has been made to contact you (email and phone) and there has been no response from you and no indication that you want to address this matter. Enjoy running your company into the ground.