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Lance A

1 reviews | Active since Aug 2015

21 Sept 2022, 12:31

Stay away from this disaster if you love your money

So Standard Bank has become the biggest joke bank in SA. A shadow of their former self. As you can see I have lodged a complaint regarding their ***** division, based on ***** that took place on the 3rd September 2022, today, weeks later without any calls, no communication from ***** they send a letter stating no liability from the bank side. Standard Bank is so irresponsible with their claims and investigation they do not want to take responsibility for their lack of adequate ***** prevention but rather blame me after weeks. They claim 1) I used my pin for the ********** transactions when in FACT THEY decided my tap limit to be below R500 and its clear the card was tapped. I was mot close to the merchant not had the card in my possession. Their ***** is so poor that tap transactions totalling a total of almost 10 Transactions went off in the matter of 2 minutes. How is that possible that someone can tap so quickly without the bank noticing. They blame the fact that I received an sms, i only received the sms for a few of the transactions and its only then I realised my card was taken. How could I have blocked my card if i never knew it was gone. They failed to realise that the transactions are suspicious and didnt have the necessary things in place to protect the card. They push the blame entirely on me now amd this after their failed attempts after weeks!!!! This has now been going on for weeks!!!! They tried to get the blame to me without taking a single blame. Their excuses for not reimbursing and blaming the client is weak. In my previous post i said I dont blame bank for my card being lost but their failed security systems are pathetic. Now they push blame on me. This is pathetic. If you want a safer bank who has safe, secure systems in place, please stay away from standard bank!!!! I have a Private banking account at Absa and that card was also taken. Guess what. Absa protected the card immediately. Standard Bank is a ***ard institution. Facts!

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Replies (21)
Standard Bank
Standard Bank's reply21 Sept 2022, 12:42
Official
Good Day Lance 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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LA
Lance A's update21 Sept 2022, 13:40
Reviewer Update
Good day. NO. The team does NOT prioritize my complaint as this issue has been unresolved for weeks. Only, for the bank to not take responsibility and pushes the blame to me. If the ***** department was in contact with me the whole time, I would understand. But the last time I contacted them was on the day I suspected ***** and had to wait and wait to het through to the department. Standard Bank is a disappointment of a bank. We pay hundreds of bank charges to protect our accounts and the bank is the custodian of our funds. This is the first time something like this has happened to me EVER and Standard Bank fails to protect me. As I said, I dont blame the bank for my card being ****** but I did not make a tap limit of R500 and also i did NOT use my pin. So please dont accuse me when your systems to protect my account was poor. Stop saying on Hellopeter that your clients gets support when it fact they dont. If you have evidence of ***** communicating with me since 3rd September, then please issue me with that correspondence. They ***ardly layed low for weeks just to formally declare they dont take responsibility. Learn from Absa when it comes to protecting your clients accounts and safety. If the onis is on the client to portect their own accounts then please lower bank charges!
Standard Bank
Standard Bank's reply21 Sept 2022, 13:58
Official
Good Day Lance 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Regards
Standard Bank Hello Peter Team 
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LA
Lance A's update22 Sept 2022, 13:42
Reviewer Update
You are so committed and up to now I have received NO call or explanation from your bank. The ****** now tell me that my cheque account is overdrawn and yet they allowed ******* to run away with money and now expect me to deposit money to correct an overdrawn account. Must I deposit money into an account that is not safe, no respect from the bank or an account with no adequate safety measures to protect my hard earn money. Standard Bank I had respect for you but I have lost all respect once you failed to protect me from ***** while blaming me wholeheartedly for your failed safety measures. Blaming me for using a pin when i wasnt even present, blaming me for receiving sms when I can prove the sms i received. Blaming me for a tap limit YOU added and now after my account has been cleaned out you expect me to deposit more money? I refuse. I will lodge a dispute with the banking ombudsman if the bank does not take some responsibility for the loss. Standard bank is useless, period!.... And If i get another automated response, please leave it because up to now I have received NO call from you to correct your wrongdoing. People, if you are reading this post, stay away from this bank IF YOU LOVE YOUR MONEY!
Standard Bank
Standard Bank's reply22 Sept 2022, 13:59
Official
Dear Lance

This is not the level of service we strive for. We understand your frustration and are here to help.

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
LA
Lance A's update26 Sept 2022, 10:57
Reviewer Update
and YET no call, email, correspondence from the bank or any ***** department to solve this matter. Why pretend on Hellopeter but then you do not follow through. You have now no excuse for the poor service I am receiving from this bank. Blaming clients for your failed ***** systems and then now ***ardly running away after ****** hacked your failed systems and then taking ZERO accountability and pushing all blame to your client. I hope you realize that the whole public can read the reviews and my frustration at the lack of service from this bank!!!
Standard Bank
Standard Bank's reply26 Sept 2022, 11:41
Official
Good Day Lance 

Please let us know if you haven't received any emails from our consultants.

We have been informed that a response has been sent to your email address. Please confirm so that we can address your concerns.

Kind Regards 
Standard Bank Hello Peter Team 
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LA
Lance A's update26 Sept 2022, 12:42
Reviewer Update
Yes your ***** department sent an email last week pushing ALL blame to me and this is what my initial review was all about. They claimed false statements on their reponse, it took them 3 weeks to investigate the matter, they havent contacted me during this time at all and just send an email pushing all the blame to me. This is unacceptable, ********* and unfair. You do NOT treat customers like that
Standard Bank
Standard Bank's reply26 Sept 2022, 13:06
Official
Good Day Lance 

Thank you for raising your concerns with us .

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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LA
Lance A's update27 Sept 2022, 11:14
Reviewer Update
And days later the large bank called Standard Bank has not responded to any of the client's concernes or complaints. A bank who claims to take complaints seriously has responded on Hellopeter (public platform) but up to now hasnt called, communicated or responded to the client concerns. Standard Bank is now running away from the responsibility of protecting the client account. The manner in which they are handling this matter is appalling!!! And this is apparently a Titanium client. People, please take all my pleads as a sign to stay away from this disaster!
Standard Bank
Standard Bank's reply27 Sept 2022, 11:26
Official
Hi Lance

We apologise for the delay getting back to you. Your concerns have been escalated to our management team. 

We appreciate your patience and understanding.

Standard Bank Help Centre
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LA
Lance A's update27 Sept 2022, 11:34
Reviewer Update
I am NOT patient, nor understanding. This matter has been going since 3rd September. Absa bank (learn from them) blocked my card immediately after ***** was detected but the wonderful disaster Standard Bank and its FAILED systems couldn't pick up anything. Why do I pay bank charges? And to make matters worse they push blame entirely on me. No responsibility whatsoever. Pathetic.
Standard Bank
Standard Bank's reply27 Sept 2022, 16:46
Official
Dear Lance Alexander

Thank you for reaching out to us, we apologize that this has been your experience.

We trust that the outcome letter was provided to you should you wish to escalates this matter further. 

Kindest regards, 
Standard Bank Hello Peter Team
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LA
Lance A's update27 Sept 2022, 17:52
Reviewer Update
I am glad and appreciate you taking me for a fool after I repeatedly said I do not agree with your outcome letter. I will take all these correspondence to the Banking Ombudsman. You are pathetic. This banking relationship of 11 years will now come to an abrupt end.
Standard Bank
Standard Bank's reply28 Sept 2022, 07:57
Official
Good Morning Lance

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 

Standard Bank Help Centre 
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LA
Lance A's update29 Sept 2022, 10:04
Reviewer Update
Standard Bank up to today has NOT contacted me with regards to the hellopeter complaint you can clearly see here. They have now become a bank who blatantly ignores the client and hides away from taking responsibility. They have become so poor that hellopeter doesn't even affect them anymore. Ombudsman of Banking will enjoy all these correspondence.
Standard Bank
Standard Bank's reply29 Sept 2022, 10:27
Official
Good day Lance

Thank you for raising your concerns with us. 

We will follow up with our team on this matter and we will be in touch for further feedback.
 
Kind regards 
Standard Bank Help Centre 
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LA
Lance A's update29 Sept 2022, 13:40
Reviewer Update
You are a joke, and that is coming from a financial professional. You do no the public can see the responses. You havent been in touch with me since day 1. You have been promising me a response for as long as this complaint is live. Dont lie please. You are a big institution
Standard Bank
Standard Bank's reply29 Sept 2022, 15:13
Official
Dear Lance

Please note the outcome was sent to you on email. The letter has the contact details our Customer Resolution Centre and Banking Ombudsman  if you are not happy with the outcome.

Kind regards 
Standard Bank Help Centre 
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LA
Lance A's update30 Sept 2022, 13:20
Reviewer Update
Okay. And why did you promise on here to call and now you are talking a different story? Do you realize that people see the responses on here? Oh do not get me wrong, I am definitely contacting the parties you mentioned above but it is my duty to inform the public that their funds are NOT safe with Standard Bank, I think that is why platforms such as hellopeter is there.
Standard Bank
Standard Bank's reply30 Sept 2022, 16:22
Official
Hello, Lance

Thank you for taking the time to speak to us.

We will engage with our ***** team to contact you. 

Regards 
Standard Bank Help Centre 
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