TVdW
Tersia Van der Walt
1 reviews | Active since Oct 2016
14 Nov 2018, 13:31
Stay away from the most USELESS bank in the world!!!
WORST BANK IN THE WORLD. Logged a complaint on Friday. Called numerous times on Monday, Tuesday and Wednesday. I get promised call backs but zero response. No one gives you a reference number. And to top it off, I get told the Loans department is offline. As it your useless card and transaction services. And you just DON'T CARE...EVER...I am so sick of your useless non-existent services which I pay for nothing. Have spent hundreds of rands on hold just to get hold of someone. What the hell is going on? Be honest and admit to your clients your system has collapsed and you are too useless to get it back up. Probably going to "acknowledge" this complaint and then disappear for another week as usual.
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Replies (1)0
Replies (1)Standard Bank's replyOfficial
14 Nov 2018, 14:49Dear Tersia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Nov 2018, 14:49
Official
Dear Tersia
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
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