JB
Jako B

1 reviews | Active since Apr 2024

25 Apr 2024, 15:19

Stay away from StandardBank

I have been struggling to get the help I need. I have been trying the last two months, to get help. I went under debt review. I have been paying my vehicle the last 6months throught my creditors. Standardbank decided to terminate my vehicle loan agreement based of my court order without my knowledge saying that I did not pay, I am doing the same with my credit card and that is working 100%, now I am in arrears that is not true, been paying more then the agreed amount, they have terminated my agreement that we had without contacting me personally, I was not aware of any changes until they wanted to come and collect my vehicle. When I try to explain my situaion and send them my creditor statements as proof of payments. They send me email's we will get back to you for the last two months. After a number of mails, I called them again telling me after a month of struggle the corret process is to dispute the changes. I took the time to dispute this matter, and the same thing we will get back to you. When talking to the agents from vehicle department they send me to the debt department and then I wait and wait no one to help me. They are very fast to tell you, you need to pay, I also have a 'professional account', asking my 'Personal banker' what to do and how should I take it further they don't respond to me, seems paying ekstra for that 'Professional' service is non existent. They only help you if you have money to spend. I don't recommened to do any business with standarbank. Don't upgrade your account tier you pay for a service that only helps benefit them.

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Replies (4)
Standard Bank
Standard Bank's reply25 Apr 2024, 15:26
Official
Good day Jako

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 
We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply02 May 2024, 15:48
Official
Good day Jako
 
Thank you so much for your patience and the opportunity you have allowed us to invest together and resolve your matter. Your satisfaction is our priority, and we are committed to providing you with the best possible service.
 
In our mission to continuously improve, we highly value your feedback. Your opinions are crucial in helping us enhance our services for you and all our customers. We kindly ask that you take a moment to share your experience with us by updating your Hello Peter Rating.
Your input is greatly appreciated and will directly contribute to our efforts to serve you better.
 
Thank you once again for choosing our services. We look forward to hearing from you and exceeding your expectations with our improved service quality.

Warm regards
Standard Bank Hello Peter Team
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JB
Jako B's update03 May 2024, 09:04
Reviewer Update
Thank you for resolving my issue, Gordon.
Gordon Bila was a big help, he went out of his way to help me.
He was very friendly and kept me updated on the whole process.
Very gratefull to him!
Standard Bank
Standard Bank's reply03 May 2024, 09:06
Official
Dear Jako
Excellent customer service is our priority, and we are happy that we met that mark! 

Thank you for leaving an amazing review. It means the world to us and to our entire team! 

We look forward to serving you again soon!

 Warm regards
Standard Bank Hello Peter Team
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