STAY AWAY FROM STANDARD BANK VEHICLE FINANCE

Stay away from standard bank as they blacklist people and then refuse them to pay settlement amounts. see below proof:

Sadly we do not have a discounted settlement available at this moment.

Regards

STANDARD BANK provides poor service they blacklist people and then refuse to remove them and when you call and email them they become arrogant even their management. there is no such a thing of no discounts available credits away give discounts see their arrogant reply below

Good day,

***6***1

Sadly we do not have a discounted settlement available at this moment.

#stayaway from standard bank
#standardha****rservice
#standardbankmustfall

STANDARD BANK provides poor service they blacklist people and then refuse to remove them and when you call and email them they become arrogant even their management. there is no such a thing of no discounts available credits away give discounts see their arrogant reply below

Good day,

***6***1

Sadly we do not have a discounted settlement available at this moment.

#stayaway from standard bank
#standardha****rservice
#standardbankmustfall

stay away from standard bank

there is no legal team that provided me with information it was a Team Leader by the name of

Martin, Waroeschka.

all credits give discounts and surely even in this case that can be done, so it shows that you do not value your customers instead you rather loss out on your customer then to just do the right thing

Worst bank ever my advise to you is that stay away from Standard Bank.

They do not value their Customers, their employees are rude when they are speaking to you. They are impatient and they do not want to explain things to. They take time to respond to emails. They blacklisted me unfairly without relevant documents being sent to me and even when the vehicle I brought from them was repossessed it was without my consent and the vehicle wasn't even with me. They still went ahead to repossess the car. I never signed any document nothing was emailed to me until I complained then they emailed me a letter.

I tried to engage with them for a discount I was told they do not give discounts as there is no settlement amount at at stage. Despite me wanting to pay for my account and to get a paid up letter. All of this was me engaging with them throughout the whole process none of their consultants called me.

Stay away from Standard Bank

kindly be advised that I haven't received any email from standard ever since I was informed by Martin, Waroeschka that there is no discount settlement that i will be receiving from Standard bank so i am surprised when you are mentioning the fact that i should review and respond accordingly because i did respond. Please see below

Good day All, I trust that this email communication finds you well. I would like to request for a 45%- 50% discount on the settlement amount in order to get a paid up letter from the standard bank. In return one day i would not mind doing business with you guys or even changing banks to standard bank. I will be waiting you prompt response regarding this urgent matter Thanks

On Fri, 19 Aug 2022 at 09:09, Yekani, Cikizwa C <***> wrote:

Tshepiso Mantjata | | Fri, 19 Aug, 13:57 (3 days ago)
noted with thanks Please contact me when you do have a discounted settlement available.

i spoke to a call center agent that mentioned that they will escalate the matter and provide feedback. guess what standard bank is still saying the same thing that they have been telling me last week. they clearly do not care about their customers and clients.

stay away from standard bank

note that i have reviewed the email and i responded accordingly so what now? let me show you my response sir

Can a standard bank please explain to me the criteria that is used to determine whether one gets a discount or not ? Please be advised that i am not willing to commit to any monthly installments with Standard bank based on the way that I have been treated so my offer of 50% discount is still on the table. furthermore until we have resolved this matter i will continue exercising my rights to complain as a consumer about the treatment and bad service i am receiving from standard bank on hello peter furthermore i would like to advise you that i have family members and friends who are using the services of Standard bank should we fail to reach an agreement on this matter they are willing to let go of your services as a bank.

BAD SERVICE FROM STANDARD BANK WORST SERVICE EVER!!!
so after they informed me that they will not be providing me with a discounted settlement they came back claiming i owed them more and with a 20 % discount amount then i was told that if i am not happy then i would email and write a complaint to another team or department . i mean thats poor service why is my matter not being escalated to another department see below

***6***1

In response to your mail, as a sign of good faith we were able to negotiate a 20% discount.

In the event that you are not satisfied with the 20% discount offered to you, please do forward a formal complaint to our complaints team: ***.

It is important to note that we are unable to accept your offer of 50%.

Regards

Waroeschka

Standard bank is not being honest and they do not value their customers. see below last communication was from myself no feedback has been provided:

| Good day Mr Mantjata, ***6***1 I will forward your complaint onto the complaints team on your behalf. I had previously advised that there is no discount available at the moment, however due to the circumstance, a discount of 20% was negotiated to which you responded to Cikizwa that you will not accept the offer. Sadly we are unable to meet your request for a 50% - 60% discount. Good day VAF complaints, Trust you well & keeping safe. Kindly note that on the above account, the client would like to log a complaint? Client would like a 50% - 60% discount on the balance remaining on the VAF account after the sale of the asset. We were able to negotiate a 20% discount on behalf of the client, which the client has rejected. Client has also logged complaints on hellopeter – 2nd attachment.2 Attachments Tshepiso Mantjata <***> | Mon, 22 Aug, 15:09 (20 hours ago) | |
to Waroeschka, VAFOpscomplaints, Cikizwa, Thulani, Nadia, George, Gorden, Dawud, GeneveveDear Sir/Madam, The above mentioned subject bears reference in this regard. I respectfully request that I be granted an opportunity to be able to settle my standard bank vehicle account as I am currently unemployed and I have received my provident fund money. having done my calculations i can only afford to pay 50% of the costs that i owe standard bank and in future when i get employed again i will make use of yourservices
Thank you | ReplyReply to allForward |