STAY AWAY FROM STANDARD BANK - THEY HAVE NO IDEA OR CLUE WHAT SERVICE MEAN

It has now been almost 7 months since I lodge a complaint at Standard Bank regarding certain issues I have. Besides the fact that I had a conversation with a branch manager, the issue is still not resolved. After another post on Hello Peter, I eventually received a call from a lady from HQ who asked me about the situation, what happened, etc. She promised that she will discuss it with the relevant branch manager and revert with an offer. To date, which is now most probably a month, nothing has been forthcoming from her or the bank. I then phoned the Head Office on April 30th, 2018 and spoke to a Sofie or Sophia. Explained the situation and asked to speak to a Senior Manager or Director of the bank regarding the problem which do not get resolved. To date not a single word or call from anyone from HQ, except your ***********, unprofessional, irritating credit lending department's staff who do not understand English (obviously) or cannot spell the word service at all. Not it makes perfect sense, not even the staff at HQ know what service mean. Proved my point made since my first post on Hello Peter. I can now also understand why Standard Bank is second from the bottom of a list of banks that family, friends, colleagues will recommend to anyone (results were obtained by a survey done by an independent research company amongst the general public in South Africa). Just looking at my immediate family, the report findings are a true reflection of the current situation, e.g: "my son said if he never ever need to deal with Standard Bank again in his life, it will be too soon ", "my wife cannot wait to move her account to another bank. She is sick and tired of dealing with *********** people at the bank", "my daughter said Standard Bank is a total no-no in their books and will never be considered ever!", "my brother moved his account to another bank due to incompetency and unprofessional service", and the list goes on and on. All Standard Bank is good at, is charging fees, although no solid merit or reasons for it - I found a loop-hole in one of the contracts I have with them, besides the fact that they do conditional selling. Both my lawyer and advocate confirmed that according to this clause in the contract, they have no leg to stand on to justify the fees they charge, which is ******* and an unfair practice being exercised" ,This statement is based on facts and not suck out of the air. I THUS URGE ANYONE WHO CONSIDER STANDARD BANK TO BE THEIR BANK OF CHOICE, TO FIRST LOOK AT OTHER OPTIONS AND MAKE STANDARD BANK THE LAST BANK ON YOUR LIST TO CONSIDER The one is as useless as the next, from Directors, top management to clerks. WITHOUT PREJUDICE