KN
Khulani N

1 reviews | Active since Oct 2018

31 Aug 2019, 12:41

STAY AWAY FROM STANDARD BANK KIDS.

I recently opened a MyMo account with Standard Bank and I collected my card from their branch as I was told to. I asked the teller if the account was active and she said yes. I deposited money into the account but I'm unable to make any withdrawals, buy airtime and more, basically I'm being prevented from using my account, I haven't been able to use my money for the past 2 days. I sent emails and was advised that I'll be contacted by a consultant "shortly" but I still haven't received a call. The social media team that's running their Twitter account ignores my DMs and only responds when I post a tweet and acts holy. As it stands I'm sitting in the dark because I don't have access to my money.

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Replies (1)
Standard Bank
Standard Bank's reply03 Sept 2019, 11:41
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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