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Noko R

1 reviews | Active since Nov 2018

23 Sept 2019, 12:17

STAY AWAY FROM STANDARD BANK! IT IS BEING RUN LIKE A ****A SHOP!

To all unaware standard bank users out there, be warned that Standard Bank is now being run like a ****A SHOP! My sister sent me an Insta Money voucher yesterday morning and when I went to go and redeem it at the ATM this morning, the machine sent me back a message saying it cannot redeem my voucher at that time. I have been calling the so called contact number for the ELEVENTH TIME NOW and I'm always being put on hold. I even tried calling the ***** line and the SAME THING is happening. Can you imagine you are in a life or death situation or even having to pay an urgent account and Standard Bank doesn't even have the decency to enough consultants on the receiving end of their contact numbers? Heaven help those who have just been de*****ed and trying to get hold of them as a matter of urgency but all you will get is an empty airtime account at the end of the day because Standard Bank does not value customer care enough to answer calls for technical glitches from their own ATMS. Worst part, the voucher is recorded as paid on my sisters side. Ive been using FNB EWALLET and have never been ignored like this before. Leave the STANDARD BANK ****A SHOP AND SAVE YOURSELF FROM THE STRESS IM EXPERIENCING!

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Replies (1)
Standard Bank
Standard Bank's reply23 Sept 2019, 15:52
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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