Stay away from Standard Bank for your own safety!

The ***** Department is very poor they simply fail to investigate a matter and instead would want to paint me as a ****. The complaints department is worse, why have a complaints department if they won't listen to the complaint then investigate it then come back to you with findings instead they will read what the ***** consultant wrode. None of them wants to take accountability & yet they expect the relationship to continue as per normal. I was de*****ed R15000 and the only amount they talking to me about is R4700 what about the R10300. They telling me the digital guys will give feedback about it but never did while time frame for investigation is supposed to be nothing longer that 30 to 45 days from date of submission but guess what from 31st January 2025 till today they can't give clarity on what really happened. Is it because they taking advantage of us as consumers and think they will get away with it?... Let's take this further, I have put in a complaint with the Ombudsman since Standard Bank complaint Department is bias and not treating me as I believe I should.