Stay away from standard bank

Good day I was just over a month ago ****med out off my money at my standard bank account. I received a call from a lady who ask me if I try to buy something from take a lot to the value of 23000, I said to her that is definitely not me as me and my wife is at that moment sitting in wimpy in a mall, she said to me that we need to block my account to make sure these people don't succeed with buying stuff via my account at take a lot, reason why I continue with this lady was the call on my phone showed likely a business and also the fact that I do recieved calls and sms from standard where they asked me if I am busy with transactions on my app and I then have to say yes it is me, so this call was nothing new to me as I do recieved calls from the bank sometime so. She asked me to locked into my account via my banking app and this is what I normally do when I sometimes need to something and this was also not strange to me, in fact this person knew exactly how the bank setup works, so after I followed her instructions after about 30 to 40 minutes on the phone, we were finish and she told me to hang on and not to put the phone down, I waited for about 10 min and when I could not hear from her again I suspect this was a **** and immediately contact standard bank ***** dept and a guy pick up the phone he gave his name but I unfortunately can not remember and I told him I was just now ****med, I explained to him and he said to me that he will be quite for a while because he need to play quickly, after about 3 to 5 minutes he answer and he said to me I saw the 2 amounts that was ****med from your cheque and credit card account, he traced to a account also standard bank and immediately blocked that account he even gave me the lady name that held the account, I felt relieve because we managed to trace this person and Also he blocked the account, I would not publish the amount but as the previous day was my pay day my salary plus money I still have in that account plus money from my credit card was taken, the amounts I gave to this guy was exactly the amount he could see goings to this account, he then explain to me the procedures I need to follow as this will become a investigation, I did al the procedures especially the affidavit witch was what I needed so the investigation can start, I went to my nearest police station and made the affidavit to my surprise the officer at the police station knew exactly what to do and what phone number he needs as he told me that he had so many standard bank clients over the last couple of weeks who's money was ****med that he know already what to do. The next day a dedective contract me regarding the case and asked me certain questions to wich I answered but I made it clear to him that the gentleman from standardbank I spoke to when I report the **** could trace the person and that he must speak to this gentleman for all the information he need. We'll it now has became a waiting game as they told me it take up to 6 weeks for them to reach an outcome. Last week they emailed me the outcome to witch they said there was no negligence from their side and the only thing they can do is to pay me half of the money as a goodwill payment. I despite as first off all we could trace the money immediately after it happened and as I said due to the fact that i do recieved these kind of calls from them I just tough that it was not strange, so there should be beter protection from them. If the bank feel I was negligent why this goodwill payment. I believe this ****mer is an employee of the bank because if that bank account was blocked how did she manage to still take my money, only if you are working with these kind of things you obviously know how to still get the money. I request a copy of the investigation to see how they based their outcome on no negligence from their side but obviously put the blame on me, I trusted them with my money I they need to protect my money and they failed. Well after I told them I despute the outcome and after a request a copy of the investigation it is now quite for more then a week, no reply to my despute or request. Reason I post this is that I want people to know of my bad experience I am having with standard bank, I know it is personal but I have to borrowed money to pay my accounts as I was 100 percent sure I managed to stop the ****mer but how on earth they get to this outcome is a misery to me and where am I going to get the money to pay my debt, this is not acceptable no matter what they say, we trust and believe in the just to find out to don't give a damn about us and that they can not protect any data leaks wich is so dangerous when it comes to cyber crime and I am sure there was a data leak I personally know about 5 people from the same bank that was ****med, one just saw how her money got withdraw while she was sitting at home at night. Mr Abdul