RS
Ralph Sheffield-Webb
1 reviews | Active since Jul 2020
06 Aug 2020, 12:18
STAY AWAY FROM STANDARD BANK
Stay away from Standard Bank. They are unprofessional, dont care about their customers and are highly inefficient. Today I waited in a queue for one hour to activate my card. I am a private bank customer of over 20 years that was forced into the bank notwithstanding me being high risk for COVID. This was the final straw. I'm taking my business away from them. Dont give them your business. They dont care about their customers and dont deserve you business.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Aug 2020, 12:25Dear Ralph Sheffield-Webb
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply06 Aug 2020, 12:25
Official
Dear Ralph Sheffield-Webb
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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RS
Ralph Sheffield-Webb's updateReviewer Update
06 Aug 2020, 12:36My past dealings with you dont support your claim that you are committed to providing good service, but rather the exact opposite. Im taking my business away
RS
Ralph Sheffield-Webb's update06 Aug 2020, 12:36
Reviewer Update
My past dealings with you dont support your claim that you are committed to providing good service, but rather the exact opposite. Im taking my business away
Standard Bank's replyOfficial
14 Aug 2020, 15:04Dear Ralph Sheffield-Webb
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply14 Aug 2020, 15:04
Official
Dear Ralph Sheffield-Webb
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***