1 reviews | Active since Oct 2016
STAY AWAY from Standard bank
After verious call to Standard bank call centres for assistance regarding closer of my current account, including emails sent to ***, I still have no confirmation of instructions followed.
After inquiries on twitter it seems that my account has been closed and funds move to my home load account, which I never instructed be done. Not only am I shocked to only have been communicated this via twitter, I struggled to understand how a bank can act without proper instruction from its clients.
Not only have I had a struggle with my current account, I have been unable to receive any information on my home loan account that should have been settled due to sale of my property. As I am currently in another country and your call centre seems to be utterly useless , no answer at you Somerset West mall branch and clearly no employees have fingers to reply to email correspondence, I whole heartedly would not recommend Standard bank to any SA or international potential clients.
This has not only wasted my time and valuable funds to attempt to sort out, it has caused a great amount of added stress in a time of relocating to another country.
I would suggest everyone to think twice about banking through Standard bank, in what ever capacity it may be.
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Clearly this is a copy and pasted reply with no thought even app****. Again I have requested twice on twitter for you complaints department details with the same incompetence as usual.
As a matter of urgency, have someone contact me via email which you should have on your system. It has been a week and this is getting completely out of hand. I can me contacted via email on ***
Regards
Carolee Reyneke-Minnaar
Clearly this is a copy and pasted reply with no thought even app****. Again I have requested twice on twitter for you complaints department details with the same incompetence as usual.
As a matter of urgency, have someone contact me via email which you should have on your system. It has been a week and this is getting completely out of hand. I can me contacted via email on ***
Regards
Carolee Reyneke-Minnaar
Thank you once again for posting your comments.
We refer to this matter and can confirm that the matter was dealt by our Social Media team.
Kind regards
Complaint Resolution Centre
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***
Thank you once again for posting your comments.
We refer to this matter and can confirm that the matter was dealt by our Social Media team.
Kind regards
Complaint Resolution Centre
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