LH
LYNETTE H

1 reviews | Active since Jun 2013

07 May 2019, 14:04

STAY AWAY FROM STANDARD BANK!

We have app**** for new Credit cards, that expired, 3 times last year. To date, we have been able to renew the cards nor can we access the funds online. Nor did we receive statements for one of the cards. Thus not knowing how much to pay, we continued with the same amount, which should drop every month with consistent payments. However, it didn't?!!!! Somehow it went up and we short paid by R11. We were hounded day in and day out with threats to pay this R11, still not receiving a statement. We eventually paid it. Went into the Delmas branch, waited for ages just to receive the worst service from the enquiries. One could sense the "couldn't care less" attitude and the s***l on her face smacked of ******! Could sense the hatred. This after another customer went storming out at which they smiled! Unable to renew the cards therefore unable to use them but forced to pay! Stay away from this pathetic ****** bank!

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Replies (3)
Standard Bank
Standard Bank's reply07 May 2019, 15:20
Official
Dear LYNETTE 
 
Thank you for posting your comments.
 
 One of our consultants will make contact with you to address this matter.
 
 Kind regards
 
 Complaint Resolution Centre
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LH
LYNETTE H's update15 May 2019, 11:33
Reviewer Update
I did not receive the above response from Standard, as they stated. However, my card arrived earlier and the same person at enquiry helped me. This time she was friendly and really helpful in attending to a problem caused by Standard Bank themselves, which Standard Bank has not been able to rectify for two years now! Terrible Bank still! However, they employee some staff that respond to complaints and rectify their behaviour and service. The person at enquiries - thank you. Standard Bank - You are the worst bank in the country by far!
Standard Bank
Standard Bank's reply20 May 2019, 09:09
Official
Thank you for the feedback, Lynette