Stay away from Standard bank

I closed my account at Standard bank more than a month ago and they cut up my card when I did it. A month later I received a statement charging me with more monthly fees even though it says on the statement ACCOUNT CLOSED. <br> <br> I then laid a complaint and was only contacted 2 weeks later with empty promises. They said that I would be contacted by the branch manager to confirm my account is closed and that my credit rating will not be effected badly due to their mistake and that they would send me a confirmation email.<br> <br> I have also sent them a direct email with no response about a week ago<br> <br> I am still waiting for anyone to contact me again to confirm that my account has been closed or not.<br> <br> Why must it be this hard to close your account? and why does everything have to take so long