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denise M

1 reviews | Active since Jan 2014

30 Oct 2020, 08:17

STAY AWAY FROM STANDARD BANK

Home Loan with Standard Bank for thirteen years. House on the market, I canceled the debit order 11July 2020, to do a direct EFT to ensure nothing could jeopardize the house sale underway. Religiously making payments, Standard Bank continues to try and debit my account, me accruing massive bank charges due to insufficient funds, as I ca9put money into that account, as Standard Bank just keeps trying to debit. Holding on for up to 90 minutes for an answer from Customer service, eventually resorting to their site, "We will call you back". One lady did, after 3 months of begging, pleading for someone, a human to talk to. I explained the situation, she would try and resolve the problem. Not a word since, and they continue to try and debit the account. I have now lost my overdraft facility, due to bank charges that I WILL NOT PAY, and Standard Bank WILL NOT REVERSE. We are now looking to buy a new property... Apply for a Home loan from Standard Bank - NEVER!!! People out there, stay away from Standard Bank. There are no branches left, to walk into, to try and resolve this, the only branches open are so queued out, as you cannot get any response from their NON CUSTOMER SERVICE. STAY AWAY FROM STANDARD BANK.

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Replies (3)
Standard Bank
Standard Bank's reply30 Oct 2020, 10:14
Official
Dear Denise

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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dM
denise M's update30 Oct 2020, 10:26
Reviewer Update
Thank you for coming back to me so quickly, however, you really need to work on your customer service call lines, it takes far too long for a reply, and the please call me back does not work. People still need a human to talk to, and Standard Bank pushes you from one robotic voice choice to another. I will never take another Homeloan from Standard Bank, what you have caused with my personal account is just so not fair. I would really appreciate having these ********** charges reversed.
Yours sincerely
Denise
Standard Bank
Standard Bank's reply03 Nov 2020, 11:12
Official
Good day Denise

Thank you for posting your comment. 

Please be advised that an email response has been sent to you. 

We greatly appreciate your continued support  

Kind regards 
Complaint Resolution Centre