Stay away, Disgusting Service, Pathetic Bank!

Disgusting Service

I had done a transfer in error to another Standard bank account, in order to have that given back to me I need to pay an Additional R310. The agent I have spoken to had no care what so ever and said I needed to visit the branch. I asked to see this in writing and she advised that they can not share any documents on the chat platform. I have explained that I have the option to attach documents so what does she mean by she can not exchange documents. The agent then advised that she can not view the documents. What is the point on allowing your clients to attach documents on a platform that you can not view? Secondly both parties was okay with the money being transferred that would be myself the sender and the receiver but I need to Pay to get my own money back? I even went to the extent of telling her that the account is closed and she insisted that she helped me when all she wanted was to end the chat to go home.

This is the most pathetic bank to bank with, Stay away from them!