Status incorrectly updated at Credit bureau

Item: Standard Bank
Rating: 1
Author: Setente M

I had a loan account with Standard Bank which I paid(settled) in full but my status is incorrectly updated at the credit bureau as it shows that I'm still owing them. Can you please help me as this affects my credit score.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

10 Jul 2019, 06:12

Hello Jakes Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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Standard Bank's reply10 Jul 2019, 06:12

Official

Standard Bank's replyOfficial

26 Jul 2019, 09:32

Dear Jakes Motloung

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been resolved.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply26 Jul 2019, 09:32

Official