RB
Roger B
1 reviews | Active since Mar 2009
28 Jan 2019, 12:20
Statements send method incorrect, reported and now I get none!
As per previous HP complaints, I have been geteting my statements via email, then that stopped and it came via post. This was logged at least 3 times. NOW I'm not getting any.
Either send it via email (pdf) or make it available for download in the same format on your app (or website). Send me notification when its available.
Failure to do so, and I will switch to FNB 1 March 2019!
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Replies (1)0
Replies (1)
Standard Bank's replyOfficial
28 Jan 2019, 13:02Dear Roger J.E
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply28 Jan 2019, 13:02
Official
Dear Roger J.E
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***