STATEMENTS REQUIRED URGENTLY

On 4 April my mother and I went to the Greenstone branch to obtain statements for 2 closed accounts. We were given a service reference number *** and were advised that the request would be completed by 8 April 2015.<br> <br> We have explained just how desperate we are to receive these statements as we need to present them in Court. <br> <br> On 14 April we visited the Sandton City branch where we were assisted by Magauta Mokwamme. She assured use that the statements would be emailed to myself by end of business.<br> <br> I still had not received any feedback from anyone, when I decided to email Magauta on 15 April. She responded to the email and included Veronique Block, Ntasha Naude and Jabuli Tyalana.<br> <br> None of them have been helpful, in fact when I asked regarding their complaints procedure the response was 'I honestly don't know\- Veronique Blok<br> <br> I really need the statements urgently and do not have the energy to engage. I acnnot negotiate any longer. The service is just disappointing and extreemely frustrating. I feel like the buck is being passed around alot and there is really no one who desires to assist. <br> <br> <br> <br> "