Statements not being sent - repeated requests

I ordered statements for my bank account for March, April and May 2014 on the 16th of March. As part of this order I also requested Marketlink statements which were sent to me. I have now waited for almost two and half weeks and phoned almost every single day last week to get the aforementioned statements. I have been told this has been escalated and I will be called back, also with promises of statements by close of business. Please rectify this today as it is unacceptable to a paying customer.