Statements fees, poor service.

I've been with Standard Bank for over 20 years.

I pay a fortune in exorbitant fees for a "prestige" account every year, literally thousands of rands.

To retrieve statements beyond 6 months ago, which is as far as their online banking system goes, will cost R480 per year. So for a 10 year recon, for immigration purposes, that would be R4800. Almost 5 grand...for statements. Ink printed on paper. And this because they fail to offer it as a part of their limited online banking service.

Why are these fees not included in the thousands already paid for "prestige" service every year?

Due you think they would make an attempt to waive fees, to retain my business? Nope. Just "Please provide us with your ID and account number to forward to your banker to assist with closure."

Like it or leave.

Appalling service, with no value placed on several decades of loyalty.