1 reviews | Active since Nov 2016

23 Jan 2017, 11:40

Statements emailed

<p>I have a maintenance order that they need 4 years bank statement. I do get statements via email, and when I tried to open it, it open in excel, no Standard bank logo nothing, you can't even read what is going on, the court will chase me away. I then phone today the client service and explain to them that I do receive statements monthly but it open in excel and the court won't except that. So all I asked them to send it just in a pdf version or html version. The lady came back and said that it will cost me R30 per month for 4 years (R1440), this is rediculous. I now have to pay for something they have send wrong. This statements I need by Monday 30/01/2017, and their is no way I can afford this money. </p>

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Replies (3)
Standard Bank
Standard Bank's reply23 Jan 2017, 15:29
Official

Good day Amanda Milner

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply31 Jan 2017, 11:05
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 31 January 2017.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply31 Jan 2017, 11:05
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 31 January 2017.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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