Statements

I have last month posted a review with regards to the statement on my garage card which I do not receive. I have again this month not receive my statement. I do not know how much I must pay. When I phone to request a duplicate statement, I'm told that it was sent and that I will have to pay for my statement. Previous times my card was stopped unknowingly, and when at the petrol station I got stuck and was severely embarrassed about the whole situation. I receive all my statements, some duplicated, but not my garage card statement.