Statement of dispute made and no response

I bought two health products online for just over R100 each on 17/08/2015. I have the emails to prove that those were the amounts I authorized them to take off my account. Then on the 3rd and 5th of September there went huge amounts off my card **********ly (R1231 on both occasions). <br> <br> I went to the branch (Castle Walk) on Monday 07/09/2015 to make a statement of dispute so that I can get my money back which was ****** from me. I regarded it as *****, but the call centre agent told me that it is not ***** and the statement of dispute was the way to go. <br> <br> Yesterday I phoned the card division and apparently they have not received anything or know if anything. Today I phoned them again, same story - nothing on the system, they don't know of anything. <br> <br> I am a VERY unhappy customer right now. This is really urgent as my money was ****** and I need to get it back!!!!