Statement not recieved

Good day<br> I have asked for my statement to be mailed to me. I was promised faithfully that it would be in my mails on the 1st of every month. To date there is still nothing. I have had calls from other departments in the bank but they can't or won't assist me! I thought this was all the same bank but it seems that no one communicates with each other?! I have now been told that I must take up MY time to go into the branch to request this yet again. <br> REALLY I'm afraid that I feel your logo of the bank is incorrect it is not simpler, better, faster it is non existent, no service and slower!!