Statement not received

My name is Busisiwe Makhanya on the 21st of November we went to the Katlehong branch to order the burial society's statement. We were told it will be e-mailed on the 25th of November but up to now we haven't received the statement . I have called the call center several times with no help. At the call center I was told we need to go back to the branch for collection while the arrangement was that it will be e-mailed.<br> <br> On Friday I went to Benmore Gardens branch they sent a requested to Katlehong that I must be contacted. Then Gugu called and promised to make a follow up on the requested.<br> <br> Now when I check the latest statement we were billed R250.00 for the statement we did not receive.<br> <br>