MK
Mandy K

1 reviews | Active since Nov 2017

29 Apr 2021, 11:55

Statement method and address changed, without consent

Hello Mandy Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards

Complaint Resolution Centre ********** ********** (fax) ***********

You responded on 23/3/2021. And to date I have not received any feedback... instead of phoning me to understand the in dept frustration I have ... u choose to assume what you think is right..... lol ... which is still incorrect I have not received my home statement... as the idiot that worked on my query change my delivery address to the actual residential address. Now the tenants is sitting with my personal letter. I have opted to have all my letters email to my current address. Why did you post it.. I don’t stay there. You changed the mailing method and the damn postal address. Can the manager call me back urgently. Hire competent people.

0
Replies (3)
Standard Bank
Standard Bank's reply29 Apr 2021, 15:32
Official
Hello Amanda

Thank you for posting your comment. 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
We apologize for the inconvenience and undue frustration, this has caused. 
We greatly appreciate your continued support 
Kind regards, Complaint Resolution Centre ********** ********** (fax) *********** 




MK
Mandy K's update28 Sept 2021, 07:36
Reviewer Update
I have logged my complaint in March. To date no feedback or resolution has been made.
I received a statement last week, still with the incorrect address on it.
Standard bank please hire competent people. I gave no permission to have my address changed, and not to an address that I’m not staying at. The address on your statement has not been in use for the past 11 years
😡😡😡😡

Can the manager call me
MK
Mandy K's update05 Oct 2021, 13:20
Reviewer Update
To date no feedback has been giving… pathetic service