Statement Enquiry

I called the General Banking Department on the 16th wanting to know my Balance / Settlement amount, I was shocked to find out that the amount was that high. They could not check the full account history on this account to check if there were no other withdrawal apart from the R15 000 that I was initially borrowed? They told me that their system only limits them to a history of 6 months and that I should go to the branch. I ended up settling, and asking the consultant I spoke with to email a 6 months statement, which I still have not yet received. I was also shocked this past Saturday at your Branch when I was told that their system also limits them to a history of 6 months and I would have to log a query to get a full history statement. I had also logged a Compliant regarding the history of this account on your website, Mr Clint emailed me to check if I received the statement I had requested and I rep**** that I have not yet received it. I need the account statement, and can standard Bank stop sending clients back and forth and get their queries resolved, I do not have the time to be calling about the same query and I have no desire to walk into your Branch ever again.