Statement Costs and a whole lot more

With the exception of the individuals working at standard bank.....the bank as a whole is utter nonsense. I say this as this will be the third or fourth time I contact standard bank to reverse statement costs being debited on my account. The amount is minimal, but this occuring every month adds up, aswel as for costs associated with the calls which use up my airtime, and the time and effort to get this reversed EVERY MONTH. When I do call and speak to a standard bank consultant (always waiting more than 5mins for someone to answer), I am told yes they can see it, and it a "system error", which would be rectified and will not occur again. Well, 6months down the line, and this "system error" is still not rectified. How many others are these "system errors" occuring, and not being noticed? I am actually opting to change my bank because standard bank as a whole is just really up to ****! With this being said, I also had an instance about a year back where there was ***** on my account, with my card being used overseas, which I had given no consent to activate my card for international purchases. How is this possible? Oh and tap and go? What is the limit, because one cannot deactivate this feature, neither can a pin number be requested, so basically anyone can tap my card. Limits? I tapped for more than R400.00.

So how is standard bank simpler better or faster?