Statement amount not reversed

The branch at Jabulani Mall branch and Nkonzo Skhosana are utterly useless. I have been there twice for them to reverse an amount for a statement that was done at their branch due to the fact that their Autoplus machine was not working and nothing has been done by them. Nkonzo promised this would be resolved Tuesday before end of business but here I am days later and nothing has been done. This is a poor reflection on the Bank and how they treat their customers. I'm just fed up with them as this is not the first time I've had problems when dealing with this branch. Clearly one has to go the branches in the "suburbs" to receive efficate service.