Statement address still not amended

I noticed that suddenly my credit card statements for *** stopped coming to my P.O.Box 269 Mt Edgecombe 4300 address! I called card division a few times and hung up because it is such a long process to speak to a consultant! Eventually I went into Durban North Branch and called card division. I spoke to a female who said that my address was amended to an email address some time ago! I rep**** that I have had this card for decades and that I did not amend my instruction and asked which address it was amended to...to my utter disappointment...It was not even my email address! I was so angry! What about client confidentiality? My statements were being emailed to another client! I wanted answers! She politely amended the email address and emailed me past statements ...I actually wanted the statements posted which apparently was not possible as I would be charged! Even though it was a bank error! She then assured me that my statements would in future be posted at no charge because that we my original request and the fact that I did not do any amendments. To date I haven't received any statements mailed to me as per my instruction! PLEASE RECTIFY ASAP! THANK YOU!<br> <br> <br> <br>