LM
Lee-Ann Maasdorp
1 reviews | Active since Dec 2017
30 Sept 2020, 13:28
Statement
I requested archived bank statement on 25/9 referance ***; your delivery date was set for 28/9 yet till date I still do not have the statement I really would like to receive the statement Now you will be charging for these statement; you will have to lower the charged price that I have agreed with, due to the fact that you are overdue As much as I am paying for the statement I am also paying for service delivery
As much I as I would like to argue the covide 19 and working from home , I will not support this as I am working currently from home and I find it more productive the phone rings less there is less staff requesting assistance so SORRY I don't understand why I have still not received the statements
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
01 Oct 2020, 05:53 Hello Lee-Ann, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply01 Oct 2020, 05:53
Official
Hello Lee-Ann, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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*** *** (fax)
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LM
Lee-Ann Maasdorp's updateReviewer Update
02 Oct 2020, 16:10Standard bank
On 29 September I used my airtime to call and request that this case must be escalated
On 30 September I reported this on Hello Peter, till date I have still not received the statements.
Why are you still paying your staff.
To the person that send the above automated responce why are you still receiving a income.
No work means no pay.
You have not made contact with me
I have not received the statements
On 29 September I used my airtime to call and request that this case must be escalated
On 30 September I reported this on Hello Peter, till date I have still not received the statements.
Why are you still paying your staff.
To the person that send the above automated responce why are you still receiving a income.
No work means no pay.
You have not made contact with me
I have not received the statements
LM
Lee-Ann Maasdorp's update02 Oct 2020, 16:10
Reviewer Update
Standard bank
On 29 September I used my airtime to call and request that this case must be escalated
On 30 September I reported this on Hello Peter, till date I have still not received the statements.
Why are you still paying your staff.
To the person that send the above automated responce why are you still receiving a income.
No work means no pay.
You have not made contact with me
I have not received the statements
On 29 September I used my airtime to call and request that this case must be escalated
On 30 September I reported this on Hello Peter, till date I have still not received the statements.
Why are you still paying your staff.
To the person that send the above automated responce why are you still receiving a income.
No work means no pay.
You have not made contact with me
I have not received the statements
Standard Bank's replyOfficial
13 Oct 2020, 12:37Hello Lee-Ann
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply13 Oct 2020, 12:37
Official
Hello Lee-Ann
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
***
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