Startling Attitude

On 30/11 when I logged into my account, my balance showed that a substantial amount was missing from my account. An historical statement, however, reflected the correct amount. Something was clearly wrong with the system, a fact Standard Bank have denied. When I logged in the following morning, the balance had been adjusted but still reflected funds missing from the account. I spent nearly an hour on the phone trying to convince the bank of the problem (fortunately I'd printed everything out). The call center operator who assisted me was accommodating, but had to escalate the matter. Given I need the matter resolved in less than 10 days, I emailed the prestige plus banker, with supporting documentation. She forwarded my email to an assistant, from whom I've not heard. When the account again reflected oddities yesterday, I emailed her again. Her response is that it will take 10 days - end of. <br> My response: This is simply not good enough Standard Bank. You are in error, I have the proof thereof, and you need to resolve this, for reasons given, as a matter of urgency. If I do not have a full explanation by tomorrow I will go to the ombudsman and I will close my account.