Started at a wrong note with this bank

<p>On the 25th of Feb I opened a current account with Standard bank and I am already not happy. I have been given a Ucount card which I then called the call centre to have it activated and registered so that I can earn points, as per Ref number ********** dated 09/03/2017 activation was done but I could not earn points and also will not have a pin code becz standard bank still has my old profile blah blah blah. I used to have a credit card with them and I paid it off in 2009 if I remember well. The guy i spoke to on the above mentioned reference number advised me that he will investigate and get back to me. To date he has not come back. I then received an email saying I must go to the branch to register and activate Ucount, I was surprized coz this should be actived as pe the call I made on 09/03/2017. I responded to the email to say this is active, consultant called me on Ref no : ********** dated 14/03/2017 and told me another shocking story. She said I have a different cell number to the one I am confirming on their system and therefore still this account will not earn points due to this. How could I open an account on 25/02/2017 with all updated details and now been told that my cell is ********** 113 which is the number I do not even know?</p> <p> </p> <p> </p>