NP
Neil P

1 reviews | Active since Nov 2014

15 Aug 2020, 22:21

Start thinking humanely please Standard Bank!

With reference to previous complaint below. Today I have another plea from same indigent person who is now on the street. What is that you don't understand about this situation Standard Bank ? I need that money back so that I can do at least something for this person. "my landlord took my clothes she needs rent,she chasing me away,I can't bath even food to eat.i don't know what must I do I'm on the street right now"

From the President: Attempting to profit from a disaster that is claiming the lives of our people every day is the action of scavengers. It is like a pack of hyenas circling wounded prey.

Where is my money Standard Bank ?

"So we are in the middle of the C19 crisis with a tanking economy. I try to help a poor person by sending them money. Unfortunately I made a mistake and sent it to an old account number I had for that person (whom I have helped for a while). When I attempted to reverse the transaction, Standard Bank wanted to charge a fee which would fleece away more than 60% of the original donation. When I requested (under the circumstances) that the fee be waived, I was told to phone a certain number. Typical cynical Standard Bank - the number does not even answer."

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Replies (2)
Standard Bank
Standard Bank's reply15 Aug 2020, 23:09
Official
Hello Neil
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Standard Bank
Standard Bank's reply25 Aug 2020, 14:38
Official
Dear Neil

Thank you once again for posting your comments.

We refer to our response to your previous review and can confirm that feedback was provided on this matter.

Complaint Resolution Centre
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