UA
Una A
1 reviews | Active since Jan 2017
14 Dec 2018, 21:40
Starements sent to incorrect address
Some time ago your addresses were messed up and my home loan statements ended up at my husbands family. He doesnt have an account with you besides his name being with mine for the home loan so how does this happen? He went to a branch to change it. I communicated via email to change it. And yet its still going to other people. Are your people unable to make and maintain a simple change? How many laws are you violating by sending my personal statements to other parties? SORT THIS OUT NOW!!!
Helpful (0)
Replies (9)0
Replies (9)UA
Una A's updateReviewer Update
15 Dec 2018, 10:37While checking for responses I noticed that i wrote about this issue in February this year. So how long does a customer wait to get a lasting resolution to their complaint?
UA
Una A's update15 Dec 2018, 10:37
Reviewer Update
While checking for responses I noticed that i wrote about this issue in February this year. So how long does a customer wait to get a lasting resolution to their complaint?
UA
Una A's updateReviewer Update
15 Dec 2018, 21:19Still waiting. Seems like the complaints department is out Christmas shopping?
UA
Una A's update15 Dec 2018, 21:19
Reviewer Update
Still waiting. Seems like the complaints department is out Christmas shopping?
Standard Bank's replyOfficial
18 Dec 2018, 10:37Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply18 Dec 2018, 10:37
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
UA
Una A's updateReviewer Update
18 Dec 2018, 10:44Please let me know exactly how & when this will be addressed. I'm not available on telephone and will be going on leave soon. We're not going to stand in a queue again, because this can easily be done electronically.
UA
Una A's update18 Dec 2018, 10:44
Reviewer Update
Please let me know exactly how & when this will be addressed. I'm not available on telephone and will be going on leave soon. We're not going to stand in a queue again, because this can easily be done electronically.
UA
Una A's updateReviewer Update
18 Dec 2018, 19:55Come on Standard Bank! This cannot possibly be treated "as a matter of urgency" if no-one has contacted me yet. Im not getting that "valued customer" feeling!!
UA
Una A's update18 Dec 2018, 19:55
Reviewer Update
Come on Standard Bank! This cannot possibly be treated "as a matter of urgency" if no-one has contacted me yet. Im not getting that "valued customer" feeling!!
UA
Una A's updateReviewer Update
21 Dec 2018, 00:09Ive had one question emailed to me. Nothing else so far. Not your best customer service story.
UA
Una A's update21 Dec 2018, 00:09
Reviewer Update
Ive had one question emailed to me. Nothing else so far. Not your best customer service story.
Standard Bank's replyOfficial
08 Jan 2019, 08:08Dear Una Arendse
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Nkululeko Sithole
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Nkululeko Sithole
Complaint Resolution Centre
***
Standard Bank's reply08 Jan 2019, 08:08
Official
Dear Una Arendse
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Nkululeko Sithole
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Nkululeko Sithole
Complaint Resolution Centre
***
UA
Una A's updateReviewer Update
16 Jan 2019, 15:47Thanks for your reply. The matter has been looked into, but I haven't seen a positive outcome yet. Therefore the matter has not been resolved yet.
UA
Una A's update16 Jan 2019, 15:47
Reviewer Update
Thanks for your reply. The matter has been looked into, but I haven't seen a positive outcome yet. Therefore the matter has not been resolved yet.
UA
Una A's updateReviewer Update
31 Jan 2019, 12:39I want to follow up on this one again because more than a month later (AGAIN - previous complaint about this SAME issue was about a year ago!), and I'm still not happy with your feedback. So the process was this: I complain, and after back and forth and much waiting in between, all you have done is to confirm that the addresses on both clients are correct. No way of saying who and when it was changed.... So a bank doesn't keep info about who & when a client's information was changed?? AND WHY, AFTER A YEAR, SOMEONE ELSE IS STILL RECEIVING MY LOAN STATEMENTS? I requested a reprint of my statement to confirm that it is indeed correct, which was REFUSED, because I have to wait until the next 6-MONTHLY run. I said I'm not happy.... a supervisor will contact me.... WHICH DIDN"T HAPPEN YET.
In my opinion, you are in direct violation of the POPI act by sending my personal payment and bank info to someone else. Which you don't seem too worried about.
Thanks Standard Bank for your ABSOLUTELY **** SERVICE!!!
I'm taking my home loan somewhere else, and my complaint has gone to the banking ombudsman.
UA
Una A's update31 Jan 2019, 12:39
Reviewer Update
I want to follow up on this one again because more than a month later (AGAIN - previous complaint about this SAME issue was about a year ago!), and I'm still not happy with your feedback. So the process was this: I complain, and after back and forth and much waiting in between, all you have done is to confirm that the addresses on both clients are correct. No way of saying who and when it was changed.... So a bank doesn't keep info about who & when a client's information was changed?? AND WHY, AFTER A YEAR, SOMEONE ELSE IS STILL RECEIVING MY LOAN STATEMENTS? I requested a reprint of my statement to confirm that it is indeed correct, which was REFUSED, because I have to wait until the next 6-MONTHLY run. I said I'm not happy.... a supervisor will contact me.... WHICH DIDN"T HAPPEN YET.
In my opinion, you are in direct violation of the POPI act by sending my personal payment and bank info to someone else. Which you don't seem too worried about.
Thanks Standard Bank for your ABSOLUTELY **** SERVICE!!!
I'm taking my home loan somewhere else, and my complaint has gone to the banking ombudsman.