Stardand bank ****med me

Nompumelelo khumalo from started called me sell me the Pristidge account while I was using Mymo, one of the benefits that came with the came as per email he sent was No banking fees for 3 months,R3000 Ucount and private banker. Lindiwe Bhengu was suppose to be my banker but she is always not available and not returning calls, monthly fee was debited even though I was promised free banking for 3 months and I still haven't received my R3000 Ucount points and the frustrating part I am not getting any help when I called, all of them keep saying let me follow up.I called and spoke to Juliet dupreez and Jonathan but still nothing