Stannic Service + ************ behavior.

I decided to finance my car through Stannic and what a big mistake. I paid my account on time but unfortunately due to change in commission structures I missed a couple of months. I did get in contact and after discussion with them, the agreement was made that I need to get my account up to date (outstanding one month) and then apply for credit rehabilitation. Which I did, the problem was every time I submitted the paperwork, it got lost, or I had to resubmit and I even signed an agreement but then I received another response to resubmit. Now here is the big issue, I got my account up to date and completed my terms. I was left with the residual amount to cover, without any arrangement or even a notification. They went and deducted R80k from my account. I never gave the go ahead or anything. Obviously I did not have it in my account so it bounced and impacted my credit status. I need to know who gives them the right to just do what they want without any consultation. Stannic you are the worst, hence why I am moving over the FNB.