dD
duncanwalter D

1 reviews | Active since May 2017

19 Aug 2020, 20:09

Stannic Fleet pathetic service, left for 2 months with no vehicle!

Stannic fleet, we have been without our ford ranger double cab since mid June and only after asking for progress have we ever recieved poor feedback never mind having to have begged for anything to be started and here we find ourselves 2 months down the line still paying premium rates for a vehicle we do not have and need to pay extreme rates for a short term rental. After following up weekly we just get told they are fighting with Ford SA which honestly has nothing to do with us. You have an obligation and contract with us that you are not fullfilling causing us great dipleasure and for sure a huge negative perception to ever use Stannic fleet again! FYI... you will notice we had sevral vehicles through Stannic and of current, the 1 in question is the last still with you! We have made all the necessary precautions to ensure we do not land up in the situation where we are without a vehicle for a period of time but here we find ourselves due to your pathetic service!

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Replies (2)
Standard Bank
Standard Bank's reply20 Aug 2020, 06:14
Official
Hello Walter
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Oct 2020, 16:19
Official
Hello Walter

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was dealt and resolved.

Kind regards 
Complaint Resolution Centre 
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